Our approach to creating value
Responding to stakeholder interests

While we recognise that all stakeholders are important, we have prioritised our strategic relationships with employees and unions, government, shareholders and investors, local communities, and the media, each of whom has a material bearing on the success of our business. Some stakeholders are engaged at various forums and structures which have been established on a periodic basis and are supported by a charter, while others are met through ad hoc arrangements as and when is deemed necessary. The following table outlines the engagements for the year under review and the stakeholder issues raised.

	Stakeholders		Nature of engagement		Material issues raised		Our response			Reference
	Employees		Internal communication Engagement with trade unions Workplace forums		Conditions of employment Safety and health initiatives Progress with transformation Production and performance		Collaborative engagements to find solutions to issues of concern Undertaking a culture survey Reviewing internal incentive systems Team mobilisation			Refer to following link
	Trade unions		Internal communication Collective bargaining units Branch committees Chamber of Mines Tripartite Forum – Northwest		Living wage Conditions of employment Discrimination Union recognition Safety Transformation		Strong focus throughout the year on engaging with union representatives, and establishing a new labour relations environment that fosters open, honest and effective communication			Refer to following link
	Shareholders, analysts and investment community		Roadshows Results presentations Investor conferences One-on-one appointments		Industrial relations climate Wage negotiations The situation in Zimbabwe Future metal prices, and PGM supply and demand dynamics Cost control measures Capex programme Progress at Impala Platinum		Detailed presentation and road shows have been undertaken to explain current performance and underlying issues related to the business			Refer to following link
	Government		Meetings with officials from local, provincial and national government Compliance visits from government Chamber of Mines Parliament Portfolio Committee Mining Industry Growth, Development and Employment Task Team (MIGDETT)		Labour relations Safety (accidents and stops) Progress with transformation (SA) and indigenisation (Zimbabwe) Progress with social and labour plans (SA) Community investments and engagement Environmental compliance The establishment of a Base Metal Refinery (Zimbabwe)		Implats engages constructively with government at all levels, both as a Company and through industry representative bodies (such as the Chamber of Mines) on these material issues In the current year, engagement in South Africa included a particular focus on finding solutions to the industrial dispute Key issues addressed in 2015: (i) New Employee Share Ownership Plan (ESOP), (ii) Mining Charter audit and data submission, (iii) New Employee Share Ownership Trust (ESOT) in Zimbabwe, (iv) New Community Share Ownership Trust (CSOT) in Zimbabwe, (v) Establishment of Refinery in Zimbabwe. Engagements were also held with the health and safety inspector to resolve issues relating to Section 54s and 55s			Referto following link
	Traditional council, local land owners and local communities		Community engagement meetings Community trust meetings Future forum meetings One-on-one meetings		Employment and procurement opportunities Enterprise development Infrastructure development Health and social facilities Environmental impacts and property damage Business opportunities Educational planning Unemployment		Detailed performance information regarding employment, procurement, infrastructure and environmental issues are provided at the Community Forums in the year under review and a revised communication plan has been developed and will be implemented in the new year. A detailed review of engagement structures was also conducted for the Rustenburg operation and implementation is planned in the new year			Refer to following link
	Media		Press releases One-on-one interviews (radio, TV and print media)		All of the above		Media releases are done throughout the year, updating the public on all material issues affecting the Company			—
	Advocacy groups		Stakeholder liaison meetings One-on-one meetings Surveys, hotlines and publications		Ensuring greater community benefit Improved labour relations Environmental impacts Greater transparency		Where possible one-on-one engagements with the executive have been held to provide information on progress and challenges relating to communities			Refer to the following link
	Suppliers		Supplier forums One-on-one meetings		Conditions of contracts Review of contractor operating standards in line with Implats policy and standard		Modified engagements with contractors developed clear principles that will guide the selection and use of reputable contractors with the right skills and values systems to do specific tasks that the business is not able to do. Transformation in the supply chain was also discussed with suppliers			Refer to following link
	Customers		Industry forums One-on-one meetings Customer feedback Reputation surveys		Effective delivery against terms Sustainability of supply		Track and respond to customer feedback. Keeping customers informed of any possible supply disruptions due to industrial action. Keeping customers informed of the long-term viability of Implats and our sustainability strategies			Refer to following link
	Chamber of Mines (CoM)		Contribute to CoM meetings (at CEO and working group level)		Contribution to industry positioning and lobbying activities		Key issues addressed in the year were ownership, energy constraints, Mining Charter review, employee indebtedness and migrant labour			Refer to the following link and following link
	Producer and industry forums		Strategy meetings Industry interest group meetings		All of the above		Ongoing cost pressures within the PGM industry resulted in the formation of a platinum CEOs forum, handled through the CoM			—